Refund Policy

1. Order Cancellation

Orders can be cancelled before preparation begins. Once the venue has started preparing your order, cancellation may not be possible. The cancellation window depends on the venue's preparation time.

2. Refund Eligibility

Refunds may be issued in the following cases:

• Order was cancelled before preparation began
• Items received were significantly different from what was ordered
• Payment was charged but order was not received
• Technical error resulted in duplicate charges

3. Refund Process

To request a refund, contact the venue directly or email us at support@payso.app with your order ID. Approved refunds are processed within 5–7 business days to the original payment method.

4. Venue Responsibility

Since orders are fulfilled by individual venues, refund decisions for food quality issues are at the venue's discretion. Payso will facilitate communication between you and the venue.

5. Contact

For refund inquiries, email support@payso.app.